Orders, Returns & Payments
The preferred and most accurate way to ensure you are ordering the correct ring size is to visit your local jeweler or jewelry store to get sized with a professional ring sizer. You can also order a plastic ring sizer from us.
For an at-home solution, access and follow the instructions on our sizing chart - download and print PDF here.
First and foremost, we encourage you to get properly sized by a jeweler/jewelry establishment prior to placing your order. Rings are are made-to-order according to your specific ring size. Not all ring mandrels (what is used to measure a ring's size) are created equal, and they can vary by 1/4 of a size. If you need your ring resized by 1/4 of a size or less, resizing is complimentary (less shipping fees).
If you need a size alteration greater than 1/4 of a size up or down, a $60 resizing fee applies for Sterling Silver, 14k, and 18k. A $100 resizing fee applies for Platinum. All shipping costs are the responsibility of the buyer. Resizing is available for most ring styles, but be sure to email email@example.com to inquire about the eligibility of your specific piece. Turnaround is approx. 7-10 days.
All items exceeding $200 USD are FINAL SALE. Orders totaling less than $200 USD may be returned or exchanged within 14 days of receipt for an item of equal or lesser value or credit toward a future purchase.
Return Submissions: firstname.lastname@example.org
Please include your name, order number, and reason for the return. We will provide a return shipping address once return is approved. Your account will be credited for the merchandise amount (and sales tax, if applicable), less shipping fees, once we receive your item(s). All shipping fees on returned items are the responsibility of the buyer.
Should items be damaged or lost in transit, we must be notified within 3 days of receipt in order to accommodate replacement requests.
Please note that we cannot accept returns or exchanges for items that were purchased from an outside retailer.
Items come boxed and packaged inside of a reusable M. Hisae jewelry pouch. If your order is a gift and you would like it gift wrapped, please select the gift wrapping option on the product page (cost is $15) when you're adding the item to your cart. We're happy to include a personalized message along with your order. Simply leave this message in your order notes at checkout.
Any orders shipped within Connecticut State will incur a 6.35% sales tax.
M. Hisae accepts Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, and Paypal.
Checks are accepted upon request. Your item will be shipped once check is received and deposit is cleared.
Quality takes time. Each piece is made-to-order, which means production begins once you submit your order. Production timelines are listed on each product page. Items ship immediately once finished, and transit times vary depending upon your location. Tracking details are emailed to you immediately upon shipment of your order, and an estimated arrival is listed within this tracking link. See below for estimated transit times.
USPS Priority Mail: 1 - 5 days
USPS Priority Mail Express: 1 - 2 days
UPS Ground: Next day delivery to NYC, 4 - 7 days elsewhere
USPS Priority Mail International: 6 - 10 days
USPS Priority Mail Express International: 3 - 5 days
Yes. M. Hisae is USA-based, but we ship all over the world. We currently offer Priority Mail International (6-10 days) and Priority Mail Express International (3-5 days), available in the shipping stage at checkout. International shipping costs apply, and transit times vary significantly depending on destination. If you need items by a specific date, email email@example.com beforehand to ensure we can accommodate this request.
USPS and UPS
Orders can be expedited on a case by case basis, though they are often accommodated. Email firstname.lastname@example.org with the item(s) you'd like to purchase, your location, and the date by which you need them delivered. A $50 rush fee will apply.
Materials & Care
All items in the online shop are solid Sterling Silver, 14k Gold, 18k Gold, or Platinum. M. Hisae does not use any plated or metal clad materials. Brass is offered only as a sample material for at-home try ons. All castings, sheet and wire are are certified 100% recycled metals. Visit the Studio & Materials page to learn more.
If worn regularly and stored in sealed compartments when not being worn, solid Gold and Sterling Silver keep well and require little care. Should they be left unworn for longer periods of time, exposed to humid air, or come in contact with lotions or oils, tarnishing may occur.
For best results, wrap pieces individually in soft cloths and store them in sealed ziploc bags. Metals do interact to cause tarnishing, so separation is key.
Solution #1: A quality polishing cloth. (Use the one that came complimentary with your order!)
Solution #2: Soak in warm soapy water for 30 minutes to 1 hour. Then, gently brush into crevices with a soft-bristled toothbrush. Rinse with warm water and dry completely with a soft cloth.
Solution #3: Mix together 1 tbsp lemon juice, 1 tbsp baking soda, and 1.5 cups warm water. Let your pieces soak for 2 to 3 hours. Gently brush with a soft-bristled toothbrush. Rinse with warm water and dry completely with a soft cloth.
Affirm lets you pay over time for the things you love. You’re in control of your payment schedule, and you'll never pay more than you agree to up front. You’ll be redirected to Affirm to securely complete your purchase. It’s quick and easy, and you’ll get a real-time decision. You’ll be redirected to Affirm to securely complete your purchase. Checking your eligibility won’t affect your credit score.
Affirm doesn't charge any fees. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account. Affirm will charge interest based on your chosen payment plan. Your APR may be different depending on your creditworthiness and where you are shopping. The exact terms that apply to your purchase will be given when you check out with Affirm. At checkout, Affirm always shows the total amount of interest you’ll pay and will never charge more beyond that. This way, you always know what you’re getting into.
Prequalifying just takes a minute and WILL NOT affect your credit score. Your credit score will only be affected if you fail to adhere to your agreed upon payments. Look for the option in the Affirm app or on mhisae.com. These two experiences are a bit different, so we’ll break it all down for you.
Prequalify in the app
The app gives you an idea of how much you can borrow through a virtual card. Later, if you request a loan and are approved, you’ll get a virtual card to use at almost any online or in-store checkout.
Prequalify at partner stores
Our partner stores may give you the opportunity to prequalify while you’re on their site or in their store. This shows you how much you can borrow to use only at their store.
The app vs. partner stores
Keep in mind, you might prequalify in the app, but not at a partner store. Or, you may prequalify at a partner store, but not in the app.That’s because these experiences work differently. Use the app to see if you prequalify almost anywhere. Visit a partner store to see if you prequalify with just that store.
Affirm loans usually last 3, 6, or 12 months, and you get to pick from these options when you apply. There are exceptions to this, so please read on.
Longer (or shorter) options
For really large loans, you might get an option for up to 48 months. For much smaller loans, you may get 1–3 months, without the option to pay over a longer period.
Changing the options
Your options change depending on the store, your purchase, and your current credit profile. So if you don’t like your options this time around, you can also try again later for something else.
How to find the term length
No matter what, Affirm will always be upfront about how long you have to pay them back. They’ll show you the loan’s length when you apply. And they’ll continue to show this and other important details on your Affirm account.
Please contact us at email@example.com to request a refund. We will assess your return request. Should your refund be approved, the refund amount will show up in your account within 3–45 business days, and your Affirm account balance will be updated.
While you’re waiting for your refund, please continue to make any monthly payments that are due.
Refund is less than balance
If your refund is less than your total purchase balance, it might not lower your next monthly payment. Instead, you can expect fewer monthly payments, a smaller final payment, or both.
Refund is more than balance
If your refund is more than your purchase balance, you’ll get back the difference, minus any interest you’ve paid. Affirm will credit your payment method within 3–10 business days.
On a case-by-case basis, no interest, two-installment payment plans are available for single items totaling over $2,000 USD. 50% of the total cost, including shipping, is invoiced and paid to confirm your order. The remaining 50% is invoiced and paid once your item(s) are ready to ship. Items only ship after final payment has been submitted and cleared.
Please email firstname.lastname@example.org to arrange. We will respond within 24 hours of your request.
Products, Orders & Returns: email@example.com
Custom Projects: firstname.lastname@example.org
Wholesale Inquiries: email@example.com
Studio hours are Monday–Friday, 9am–6pm EST.