Tracking & Timing

All orders are sent full insured with the option of a signature requirement. If you choose signature required at checkout, please make arrangements to be home the day your shipment is scheduled for delivery. M. Hisae is not responsible for shipping costs related to returned parcels. If you'd prefer your order be sent without a signature requirement, select the waive signature option at checkout.

Once your order is shipped, you will receive a notification of shipment along with a tracking link. Transit times are estimates. See below. For international shipments, please allow additional transit tine when in doubt.

USPS Priority Mail: 1 - 5 days
USPS Priority Mail Express: 1 - 2 days
UPS Ground: Next day delivery to NYC, 4 - 7 days elsewhere
USPS Priority Mail International: 6 - 10 days
USPS Priority Mail Express International: 3 - 5 days

Returns & Exchanges

All items exceeding $200 USD are FINAL SALE. Orders totaling less than $200 USD may be returned or exchanged within 14 days of receipt for an item of equal or lesser value or credit toward a future purchase. For non-U.S. shipments, research of and payment for customs/VAT fees are the responsibility of the buyer. M. Hisae is releases all financial liability related to customs inquiries when the package is picked up by the shipping company.

Return Submissions:

Please include your name, order number, and reason for the return. We will provide a return shipping address once return is approved. Your account will be credited for the merchandise amount (and sales tax, if applicable), less shipping fees, once we receive your item(s). All shipping fees on returned items are the responsibility of the buyer.

Should items be damaged or lost in transit, we must be notified within 3 days of receipt in order to accommodate replacement requests.

Please note that we cannot accept returns or exchanges for items that were purchased from an outside retailer.


Repair submissions:

Repair fees are assessed on a case-by-case basis. Please send us your name, order number, and repair request, and we will happily review. Unless issue is inherent to the design, shipping fees on repaired items are the responsibility of the buyer.