Shipping & Payment

All orders are sent signature required with full insurance. Please make arrangements to be home the day your shipment is scheduled for delivery. If you'd prefer your order be sent without a signature requirement, indicate this in your order notes.

FREE USPS Priority Shipping on all DOMESTIC ORDERS
Express Domestic (USPS Express, 1-2 Days): $22 USD
International (DHL Express, 1-4 Days): $35 USD

Accepted payment types: Visa, Mastercard, Amex, Discover, Paypal.
Any orders shipped within New York State will incur 8.875% sales tax.

Returns & Exchanges

All items exceeding $200 USD are FINAL SALE. Orders totaling less than $200 USD may be returned or exchanged within 14 days of receipt for an item of equal or lesser value or credit toward a future purchase.

Return Submissions: info@mhisae.com

Please include your name, order number, and reason for the return. We will provide a return shipping address once return is approved. Y
our account will be credited for the merchandise amount (and sales tax, if applicable), less shipping fees, once we receive your item(s). All shipping fees on returned items are the responsibility of the buyer.

Should items be damaged or lost in transit, we must be notified within 3 days of receipt in order to accommodate replacement requests.

Please note that we cannot accept returns or exchanges for items that were purchased from an outside retailer.

Materials and Care

If worn regularly, Sterling Silver and solid Gold generally keep their shine and require little care. Should it be left unworn for longer periods of time, or exposed to humid air, slight tarnishing may occur. Easily remove with a quality jewelry polishing cloth or gently brush with mild soap and a soft-bristled toothbrush.

At-home formula: Soak in 1/2 cup white vinegar mixed with 2 tablespoons of baking soda for two to three hours. Gently brush surface with a toothbrush and rinse with water.

Repairs

Repair submissions: info@mhisae.com

Repair fees are assessed on a case-by-case basis. Please send us your name, order number, and repair request, and we will happily review. Shipping fees on repaired items are the responsibility of the buyer.

Packaging

Items come packaged inside of a reusable M. Hisae jewelry pouch. If your order is a gift, please leave instructions in the Special Instructions section in your cart at checkout - we're happy to include a card and personalized message along with your order.

Custom Work

Custom work is warmly welcome. Please email custom@mhisae.com with the details of your project to schedule a consultation or in-person meeting in NYC.

Copyright

Copyright 2017, M. Hisae. All Right Reserved. The content of this site and all designs pictured are copyrighted under the United States copyright laws and are property of M. Hisae.

Contact

Please direct any other questions or inquiries to: info@mhisae.com. Normal response hours are Monday–Friday, 9am–6pm EST.