Shipping & Returns
SHIPPING & TRACKING
PLEASE READ: All orders are sent full insured with the option of a signature requirement. If you choose signature required at checkout, please make arrangements to be home the day your shipment is scheduled for delivery. Choosing a signature requirement is the safest route and adds an additional level of security for your package. If you'd prefer your order be sent without a signature requirement, select the waive signature option at checkout. M. Hisae is not financially responsible for lost or stolen packages where a signature requirement was not requested. Please be aware of this when choosing your shipping method. M. Hisae is not responsible for shipping costs related to returned parcels.
Once your order is shipped, you will receive a notification of shipment along with a tracking link. Transit times are estimates. See below. For international shipments, please allow additional transit time or select guaranteed 2-day or overnight shipping.
For non-U.S. shipments, research of and payment for customs/VAT fees are the responsibility of the buyer. M. Hisae is releases all financial liability related to customs inquiries when the package is picked up by the shipping company.
◘ Will be sent via either UPS Ground or FedEx Ground
◘ Next day delivery to NYC, 4 - 7 days elsewhere
◘ UPS or FedEx
◘ Guaranteed delivery w/in 2 business days
◘ UPS or FedEx
◘ Guaranteed next day delivery (by end of day)
◘ Sent via DHL Express
◘ Guaranteed delivery in 3 to 5 days
RETURNS & EXCHANGES
Most items exceeding $300 USD are FINAL SALE. Orders totaling less than $200 USD may be returned or exchanged within 10 days of receipt for an item of equal or lesser value or credit toward a future purchase. Please refer to each individual product page for that item's return policy.
Return Submissions: firstname.lastname@example.org
Please send us a note, including your name, order number, and reason for the return. We will provide a return shipping address once return is approved. Your account will be credited for the merchandise amount (and sales tax, if applicable), less shipping fees, once we receive your item(s). All shipping fees on returned items are the responsibility of the buyer.
Should items be damaged or lost in transit, we must be notified within 3 days of receipt in order to accommodate replacement requests.
Please note that we cannot accept returns or exchanges for items that were purchased from an outside retailer.
Repair submissions: email@example.com
Repair fees are assessed on a case-by-case basis. Please send us your name, order number, and repair request, and we will happily review. Unless issue is inherent to the design, shipping fees on repaired items are the responsibility of the buyer.