2/22 SALE: FREQUENTLY ASKED QUESTIONS
WHAT ARE THE SALE START AND END TIMES?
The Sale will begin Wednesday, February 15th at 8am EST and end Wednesday, February 22nd at 11:59pm EST.
WHAT WILL BE ELIGIBLE FOR A DISCOUNT?
The majority of the site will be eligible for 15% off, no code necessary. The discount will appear automatically at checkout. The Crown Theia Rings, Crown Kaori Ring, 0.5ct Masumi Ring, Hikaru Rings, and Kaori Rings will be eligible for 10% off. Supplies, add-ons, custom work, and past and in-progress orders are not eligible for a discount.
CAN I REQUEST OTHER STONES? (I.E. GREY DIAMONDS INSTEAD OF WHITE, SAPPHIRES INSTEAD OF DIAMONDS)
If the stone shape and size needed for the piece are readily available, absolutely. Reach out beforehand with the piece you're interested in and the stones you are envisioning. I will confirm any price difference and get you setup with an invoice with the discount applied.
WHAT IF I DON'T KNOW MY RING SIZE? CAN I SEND IT TO YOU AFTER I ORDER?
Absolutely. Leave a note at checkout or send an email prior, so I know to hold off until I receive your size. If you're deciding between sizes, reach out - I'm happy to offer sizing advice. To avoid delays, I recommend that you get sizing sorted beforehand. Order a sizing set from the shop! A metal sizing set is the most accurate method, plus you'll have the set on hand for any future ring purchases.
I'M BUYING A RING FOR A FRIEND, FAMILY MEMBER, OR SIGNIFICANT OTHER, AND I'M NOT 100% SURE ON THEIR RING SIZE. HOW DOES RESIZING WORK?
Try to get as close as possible. If you're deciding between two sizes, go with the larger one. In most cases, it's easier to size down than to size up. The fee for resizing varies. If it's within a quarter size, it's complimentary (you just pay for shipping). If it's a larger size difference than that, the fee ranges from $50-70. Don't stress - you'll be taken care of, and we'll make sure the fit is right even after the fact.
CAN YOU MAKE A RING IN MY SIZE?
I welcome all ring sizes within the 3 to 14 range. Simply add your desired size into the text box on the product's page when you add it to your cart. If you have a size above or below the range mentioned, email me with the piece you have in mind. I do my best to accommodate requests if it works with the architecture of the piece. If you have any concerns, don't hesitate to reach out.
I'M EYEING A FEW RINGS, BUT I'M NOT SURE HOW THEY'LL LOOK TOGETHER. CAN YOU HELP ME PUT TOGETHER A SET?
Would love to! I'm always happy to send videos and photos of specific rings paired together, as a set or on the fingers you're contemplating. You can email (firstname.lastname@example.org) or DM me on Instagram (@mhisaejewelry), and I'll get back to you promptly.
MOST OF YOUR IMAGES ARE OF YELLOW GOLD. ARE YOU ABLE TO SHOW ME WHAT SOMETHING LOOKS LIKE IN WHITE GOLD OR ROSE GOLD?
Can do. If I don't already have an image of a physical piece to show, I'll work some magic in Photoshop for you.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Made-to-Order Styles: These are created specifically for you once you place your order. Each listing will indicate a timeline for that piece. Whenever possible, I try to exceed expectations and deliver early. However, because of the higher volume of orders during the sale, please expect production to take the entire duration of that timeline listed. In Stock styles: These will leave the studio and ship out to you in 2 business days or less. If you requested a resize for a ring, please expect an additional 2 weeks. If you have a specific date that you need your piece to arrive by, indicate that in your order notes at checkout. If there are any issues with your timeline, I will reach out.