WHITE DIAMOND KIYO NECKLACE
Reflective of the unity created between materials in Japanese architecture.
STONES
◘ 2mm brilliant-cut White Diamond
◘ Diamond is reclaimed and fair trade
MATERIAL
◘ Pendant is 9mm wide x 8mm tall
◘ 1mm drawn cable chain
◘ Adjustable chain length, 14”/16”
◘ Spring ring clasp closure
◘ Pendant is cast from 100% recycled gold and silver
PROCESS
◘ Please allow up to 2 weeks for production.
◘ This piece is final sale in gold. Silver may be returned or exchanged within 14 days of delivery.
◘ All jewelry is designed and handmade between Northwest CT & NYC.
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Tracking & Timing
All orders are sent full insured with the option of a signature requirement. If you choose signature required at checkout, please make arrangements to be home the day your shipment is scheduled for delivery. M. Hisae is not responsible for shipping costs related to returned parcels. If you'd prefer your order be sent without a signature requirement, select the waive signature option at checkout.
Once your order is shipped, you will receive a notification of shipment along with a tracking link. Transit times are estimates. See below.
USPS Priority Mail: 1 - 5 days
USPS Priority Mail Express: 1 - 2 days
UPS Ground: Next day delivery to NYC, 4 - 7 days elsewhere
USPS Priority Mail International: 6 - 10 days
USPS Priority Mail Express International: 3 - 5 days
Returns & Exchanges
All items exceeding $200 USD are FINAL SALE. Orders totaling less than $200 USD may be returned or exchanged within 14 days of receipt for an item of equal or lesser value or credit toward a future purchase.
Return Submissions: info@mhisae.com
Please include your name, order number, and reason for the return. We will provide a return shipping address once return is approved. Your account will be credited for the merchandise amount (and sales tax, if applicable), less shipping fees, once we receive your item(s). All shipping fees on returned items are the responsibility of the buyer.
Should items be damaged or lost in transit, we must be notified within 3 days of receipt in order to accommodate replacement requests.
Please note that we cannot accept returns or exchanges for items that were purchased from an outside retailer.
Repairs
Repair submissions: info@mhisae.com
Repair fees are assessed on a case-by-case basis. Please send us your name, order number, and repair request, and we will happily review. Unless issue is inherent to the design, shipping fees on repaired items are the responsibility of the buyer.
Print this PDF at 100% scale (not scale to fit page). Doublecheck that the line on the right reads 1” before proceeding. Find a ring that fits your desired finger, preferably one with a fully flat interior. The correct ring size will meet the inside perimeter of your ring. If the ring falls between two sizes, select the larger size. Alternative method: take a piece of taught string (little elasticity), wrap that around desired finger, and use end-to-end length to compare with corresponding inner circumferences on this sheet. If you’re still unsure, email info@mhisae.com.